Privacy Policy

RovaCruise ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile applications.

By accessing or using RovaCruise, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

Personal Information: Name, email address, phone number, government-issued identification (NIN/BVN for KYC), driver license details, and bank account information for payouts.

Verification Information: Address verification details, field officer visit outcomes, hub inspection reports, compliance notes, and supporting media where required.

Vehicle Information: Make, model, year, registration number, VIN, insurance details, vehicle photographs, inspection results, cleaning status, fuel records, and tracking configuration records.

Usage Data: Rental history, search preferences, location data (with your consent or where required for active driver operations), device information, and log data.

Payment Information: Transaction history, payment method details (processed securely through our payment providers), and coupon usage.

To provide and maintain our vehicle rental services, including driver-vehicle matching, rental tracking, and payment processing.

To verify identity and conduct KYC checks for riders, drivers, and hub partners.

To complete driver address verification, vehicle inspection, tracking setup, insurance coordination, fueling records, cleaning operations, and related compliance reviews.

To communicate with you about rentals, inspections, support tickets, and platform updates.

To process payments, track earnings, and manage payouts for drivers and hub partners.

To improve our platform, analyze usage patterns, and develop new features.

To comply with legal obligations and enforce our terms and policies.

We do not sell your personal information to third parties.

We may share information with trusted service providers who assist us in operating our platform (payment processors, SMS/email providers, verification services).

We may share limited information with field officers, hub partners, tracking providers, insurance partners, fuel operations partners, cleaning vendors, and other operational providers where needed to provide the service.

We may disclose information to comply with legal requirements, respond to lawful requests, or protect our rights and safety.

Driver and vehicle verification information is shared with hub partners and compliance admins as necessary for inspections and approvals.

In the event of an SOS or safety incident, we may share relevant information with emergency services and support personnel.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

All data transmission is encrypted using industry-standard protocols.

Access to personal data is restricted to authorized personnel who need it to perform their duties.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

Account information may be retained for legal, regulatory, and operational purposes even after account closure.

You may request account deletion, which will be subject to our review of active rentals, disputes, and compliance requirements.

You have the right to access, correct, or update your personal information through your account settings.

You may request a copy of your data or ask us to delete your account, subject to legal and operational constraints.

You may opt out of non-essential communications by updating your notification preferences.

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze platform usage.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the platform or by email.

Continued use of RovaCruise after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us at support@rovacruise.com.